Duty Manager

Managing day to day operations of the Front Office department and help the Front Office Manager to run a operationally smooth department Delivery of excellent guest service by coordinating the link between hotel and guests and hotel operations Analyse customer feedback and make recommendations to leadership team to develop actions and working methods to enhance hotel services and offers Maintain guest database through updating Opera Cloud guest profile with all necessary information relevant to the guests stay. VIP level should be updated in accordance to hotel link Ensure the safety and security of Hotel Guests and employees at the Hotel Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality Due to the nature of the hotel industry, flexibility on working weekend and public holidays are required Minimum of 3 years' relevant experience within a luxury hotel environment New Zealand and/or internationally; or Bachelor Degree in Hospitality Management, Hotel Management, Tourism Management, Business Management, or a related discipline (New Zealand qualification or recognised international equivalent). Strong understanding of hotel operations, including front office, guest services, reservations, housekeeping coordination, food and beverage operations, and emergency management procedures. Advanced working knowledge of Opera PMS/Opera Cloud and associated hospitality systems. Current New Zealand Manager's Certificate (or willingness to obtain upon commencement.) Current New Zealand First Aid Certificate (Level 1 or higher) or willingness to obtain upon commencement. Current Full Drivers Licence. Exceptional verbal and written communication skills, with the ability to effectively engage with guests, team members and contractors. Proven ability to lead, coach, and support teams while maintaining luxury service standards and resolving issues in a fast-paced environment. Highly organised with strong attention to detail, commercial awareness, problem-solving capability, and a genuine passion for luxury hospitality and guest experience excellence. Learn Your Way - Access to Dobeco, our online university Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide Complimentary meals on shift Accor's Parental Leave Scheme - up to additional 12 weeks of Primary Carer and up to 2 weeks of Secondary Carer Access to our Employee Assistance Program