Senior Solutions Architect

Ada, an AI customer service company, is seeking a Senior Solutions Architect to join their remote team. In this role, you will act as a technical advisor for clients, guiding them from the pre-sales phase through to post-launch support. Your responsibilities will include designing integrations and tailored solutions that enhance Ada’s AI Agent capabilities within clients' business systems. The position requires a comprehensive understanding of both business and technical environments to effectively improve automated resolution rates. While the advert does not specify particular tools or technologies, a strong background in AI and customer service solutions is implied. Candidates should possess significant experience in a similar role, demonstrating the ability to partner with various stakeholders. The role is ideal for individuals who are ambitious and eager to grow, aligning with Ada's values of progress and continuous improvement. This position is fully remote, allowing for flexibility in work arrangements. If you are passionate about leveraging AI to transform customer service, this opportunity may be a great fit for you.