Strategic Customer Success Manager

AlertMedia is seeking a Strategic Customer Success Manager to oversee its most significant customer relationships, focusing on high-value accounts with substantial annual revenue. In this role, the manager will collaborate closely with various teams, including Executive Leadership, Implementation, Customer Support, Marketing, Product, and Sales, to drive customer adoption, retention, and growth. Daily responsibilities include executing both short-term and long-term success strategies tailored to each strategic account, conducting business reviews, and ensuring customer health. The ideal candidate will have a proven track record in managing complex accounts, specifically those generating over $6 million in annual revenue. They should possess strategic thinking skills to enhance customer engagement and expansion while fostering a partnership mentality. This position is fully remote, making it suitable for individuals who thrive in a flexible work environment. The role is designed for experienced professionals who are proactive and enjoy collaborating with colleagues to create innovative solutions for customer success.