IT Support Engineer

We're growing past the point where engineers can also be the office's part-time IT fix-it person. We need someone who owns day-to-day IT support end to end, so the rest of the team can focus on what they're actually here to build. This isn't a stepping stone role we're figuring out as we go: we know exactly what it needs to be, and we want someone who can walk in and take it on from day one. WHAT YOU'LL BE WORKING ON - Being the first point of contact when something breaks: laptop issues, Wi-Fi problems, account access, the daily stuff that keeps 77 people moving. - Managing Microsoft 365 day to day: Outlook, Teams, and related tools. - Managing devices through MDM, keeping them provisioned, secure, and up to date. - Running support through an ITSM tool, so nothing falls through the cracks. WHAT MAKES THIS ROLE DIFFERENT You won't be buried in a huge ticket queue at a company where IT is an afterthought. You'll support a small, sharp team that notices and appreciates when things run smoothly, and you'll have room to actually fix things properly instead of just patching them. SKILLS WE NEED - Solid experience with day-to-day desktop support. - Strong Microsoft 365 knowledge. - Experience managing devices through an MDM. - Experience working within an ITSM tool/process. - Clear, confident English communicator. You'll be talking to people all day, so this matters as much as the technical skills. - Based in or able to relocate to Abu Dhabi. NICE TO HAVE - On-prem data centre management. - Networking fundamentals. - Basic cloud knowledge (Azure). WHAT WE'RE NOT LOOKING FOR This isn't a networking, cloud, or infrastructure role, if that's what you're looking to do next, this won't be the right fit. We're also not looking for someone who needs a lot of hand-holding on the basics; we want someone experienced enough to just take ownership.