Manager of Strategic Customer Success

Ashby is seeking a Manager of Strategic Customer Success to lead a team of Customer Success Managers (CSMs) focused on enterprise partnerships. In this remote role, the manager will coach and develop the team, ensuring they effectively engage with Ashby's largest customers post-onboarding. Daily responsibilities include optimizing processes throughout the customer journey, particularly in areas of adoption and optimization, while balancing the need for personalized experiences for complex clients. The manager will collaborate with various departments, including Product, Support, Sales, RevOps, and Contract Management, to advocate for the CSM team and enhance service delivery. The position requires strong leadership skills, a consultative approach, and the ability to identify and implement scalable solutions. While specific qualifications or years of experience are not mentioned, the role is suited for individuals with a background in customer success or related fields who are adept at driving meaningful change and fostering team growth. The emphasis on building deep partnerships and delivering high-quality outcomes makes this position ideal for someone passionate about customer engagement in a rapidly evolving environment.