CX Specialist (Temp)

Atomic is seeking a Temporary Customer Experience (CX) Specialist to enhance their customer service during the holiday season. This remote position involves managing email and SMS communications through the Gorgias platform, ensuring that responses are accurate and consistent with the brand's tone. The role requires monitoring AI-generated replies, correcting any inaccuracies, and taking over conversations that require a personal touch. The CX Specialist will also handle escalated issues, such as delivery problems and customer complaints, while logging any gaps in AI knowledge for future improvements. This position is designed for individuals who excel in providing high-quality, prompt customer support and possess good judgment in resolving inquiries. While specific qualifications or experience are not mentioned, the role is suited for those who can work independently and are comfortable with technology. The temporary nature of the role runs from mid-November 2026 to mid-January 2027, with the possibility of extension based on performance and business needs.