Technical Support Specialist I

BCC Software is seeking a Technical Support Specialist I to join their team in Pittsford, NY. In this role, the specialist will be the initial point of contact for customers, providing technical support and assistance through various channels such as phone and email. Daily responsibilities include troubleshooting software and hardware issues, addressing customer inquiries, and documenting solutions within the company's CRM system. The position requires a strong understanding of BCC Software's products and services, as well as industry regulations, which the specialist will develop through ongoing training. Effective communication skills are essential for guiding customers on product functionality and best practices. The role involves collaboration with internal teams to resolve complex issues while ensuring a positive customer experience. This position is ideal for individuals who enjoy problem-solving and building relationships with customers. The job does not specify the employment type or working arrangement, but it emphasizes the importance of delivering professional and responsive service.