AI Chatbot Product Manager

This role involves overseeing the strategy, creation, and rollout of a customer support bot platform, which includes managing knowledge bases, chat flows, and ticket centers. The position requires leveraging big data and artificial intelligence to boost operational efficiency through tasks like corpus training, standard operating procedure design, and automated case summaries. You will work closely with engineering, design, and support teams to meet product goals while regularly analyzing key performance indicators and user cases to drive improvements. Candidates need a bachelor’s degree or higher and must possess specific product design experience in customer service bots. The job demands strong communication abilities for managing multiple stakeholders, along with robust data analysis and user insight capabilities. Excellent problem-solving and analytical skills are also essential for this position. The advert does not specify any language requirements. The working arrangement is remote, though the text notes that this setup may vary based on the specific business team’s needs. This opportunity suits professionals who want to shape products within a leading global blockchain ecosystem. It is ideal for those who thrive in a fast-paced, innovative environment with a flat organizational structure. The role offers the chance to collaborate with top-tier talent on unique projects while enjoying autonomy and opportunities for career growth.