Customer Service Representative - Dutch and English (Interim)

Catawiki is seeking a Customer Service Representative who is fluent in both Dutch and English for an interim position. In this role, you will engage with a diverse range of customers, addressing their queries and resolving disputes through various communication channels, including chat, email, phone, and social media. Your responsibilities will include mediating between buyers and sellers to find mutually agreeable solutions, ensuring customer satisfaction, and contributing to the overall customer experience. The position requires strong problem-solving skills and the ability to manage complex challenges effectively. This role is remote, allowing for flexibility in your working environment. Catawiki values individuals who are proactive, open to feedback, and passionate about their mission. The ideal candidate will thrive in a dynamic setting and be committed to enhancing customer relationships. This is a fixed-term contract for seven months, with the possibility of extension based on performance and business needs.