On-Call Service Partner (Proctor)

Opportunity at a Glance This on-call role is responsible for monitoring and safeguarding the integrity of assessments delivered in AUC Sint Maarten’s Testing Center as well as maintaining a professional environment to support our students. Proctors play a crucial role in ensuring that all Testing Center regulations are strictly adhered to. The ideal candidate thrives in a team environment, demonstrates attention to detail, has good problem-solving skills and can maintain focus over an extended period of time. Responsibilities Maintain and apply expert knowledge of Testing Center policies, practices and procedures. Verify student identity during check-in process. Assist with security screening of students entering the Testing Center Continuously monitor students as they complete assessments. Address student questions and issues with urgency; resolve issues as able or appropriately escalate if necessary. Maintain a secure environment at all times, safeguarding against any misconduct that jeopardizes the integrity of the assessment. Ensure every student receives a fair and comfortable testing experience. Accurately document all incidents Assist with Testing Center set-up and post-assessment wrap-up activities and attend the pre-assessment briefing meeting for all assigned shifts. Attend training sessions to maintain job skill levels. Perform other duties as assigned. Comply with time-keeping policies. Knowledge, Skills and Abilities Ability to communicate professionally and effectively with students and colleagues. Ability to write detailed and accurate reports. Ability to follow written and verbal instructions. Ability to visually monitor student activities at a distance or through camera monitors. Ability to learn basic computer and application troubleshooting protocols Must have the ability to walk, stand, stand still and go up and down stairs over long periods of time (1 to 6 hours.) Must maintain confidentiality of all testing material, proprietary information, and student academic records. Must have a personal device, such as a cell phone with the ability to install Microsoft products, such as Teams. Must be willing and able to monitor and respond to school communication outside of working hours. Must be punctual for all assignments and training sessions Education Minimum High School Diploma or GED equivalent Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation