Clinical Support Expert

Dandy is seeking a Clinical Support Expert to enhance its customer experience team, focusing on the German dental market. In this role, you will address complex clinical inquiries, manage escalated cases, and provide expert guidance to dental professionals through various communication channels, including phone, live chat, and email. Your responsibilities will include resolving practice-level issues, coaching team members, and ensuring operational excellence. The position requires deep technical knowledge in clinical matters, as well as the ability to translate feedback from doctors into actionable outcomes. Fluency in German is essential, as you will primarily support German-speaking clients, with occasional assistance to other EU customers. The role is remote, allowing flexibility in your working environment. This position is ideal for individuals with a strong clinical background who are adept at problem-solving and customer service, and who thrive in a fast-paced, innovative setting.