Leading Service Quality Assurance Specialist

FINCA UCO CJSC is looking for a Leading Service Quality Assurance Specialist to enhance their service quality assurance and complaint management systems. The role involves establishing and implementing frameworks, methodologies, and reporting processes to ensure high service standards. Candidates should possess relevant experience in quality assurance and complaint management, demonstrating a proactive approach to problem-solving. While specific qualifications are not mentioned, a strong background in service quality is essential. The position requires proficiency in English, which is likely necessary for effective communication within the company and with clients. The job is based in Yerevan, but the advert does not specify whether it is office-based, hybrid, or remote. This role is ideal for individuals who are detail-oriented and have a passion for improving service quality in a dynamic environment.