Quality Control Manager, gTech

Google is seeking a Quality Control Manager for its gTech Ads team in Gurugram, Haryana. The role involves architecting and managing quality frameworks to assess customer journeys and establishing evaluation criteria for customer experience related to agentic solutions. The manager will be responsible for tracking successes, identifying systemic issues, and ensuring a significant business impact. Candidates should possess skills in quality measurement and evaluation, with a focus on customer experience. The advert does not specify required qualifications or years of experience. There are no language requirements mentioned, nor does it indicate the working arrangement, such as whether the position is office-based, hybrid, or remote. This role is suitable for individuals who are adept at cross-functional collaboration and have a strong analytical mindset, as it involves working closely with various teams to enhance product offerings and customer satisfaction.