Problem Manager

GortsUp Academy, an educational institution in Armenia, is seeking a Problem Manager to enhance student retention. The role involves engaging with students who are experiencing dissatisfaction, aiming to transform their concerns into positive outcomes. This requires not only listening and providing reassurance but also facilitating discussions that lead to concrete resolutions, ensuring students remain enrolled and continue their payments. While the advert does not specify required qualifications or years of experience, candidates should possess strong problem-solving skills and the ability to communicate effectively. Proficiency in English is likely necessary, given the nature of the role in an educational setting. The position is based in Yerevan, but the advert does not clarify whether it is in-person, hybrid, or remote. This role is ideal for individuals who are adept at conflict resolution and have a passion for supporting students in their educational journeys.