CX Data Analyst

This full-time position is based entirely in a remote working arrangement. The role involves establishing the analytics function for the Customer Experience organization by building and maintaining dashboards, reports, and feedback loops. Day-to-day work focuses on tracking key performance indicators such as customer satisfaction, time to resolution, quality assurance scores, and escalation rates. The analyst is responsible for identifying underlying signals within the data to enable actionable insights for the team. The position sits within the Support Operations team, with direct reporting to the Support Operations Manager. Collaboration is required with Customer Experience leadership and the central data team to ensure proper instrumentation. The provided text does not specify particular software tools, required qualifications, minimum experience levels, or language requirements for this role. The company describes itself as a fast-scaling enterprise combining artificial intelligence with domain expertise to transform legal and professional services. It emphasizes a culture of decisiveness, simplicity, and continuous improvement, seeking individuals who thrive in high-intensity environments. This opportunity is suited for candidates who want to help build a new category in real time while contributing to a company with strong product-market fit and significant investor support.