Automation Specialist, Customer Success

Instructure is seeking an Automation Specialist for their Customer Success team, focusing on inbound inquiries. This remote position involves managing the inbound queue as a workflow to enhance efficiency rather than merely clearing emails. Daily tasks include triaging non-technical requests, identifying potential issues in customer communications, and proposing automation solutions for repetitive tasks. The role requires familiarity with tools such as Salesforce, Gainsight, and Front, as well as AI technologies like Claude, Gemini, Rovo, and an in-built Slackbot. Candidates should possess a proactive mindset, looking for ways to streamline processes and improve customer interactions. While the advert does not specify required qualifications or experience, the role is likely suited for individuals with a background in customer success or automation. The position emphasizes creativity and problem-solving skills, making it ideal for those who enjoy optimizing workflows and enhancing customer experiences.