B2B Customer Support Representative

Keeper Security, Inc. is seeking a B2B Customer Support Representative to join their team, focusing on providing technical support and assistance to clients via phone and email. The role involves managing customer inquiries related to product issues, service questions, and general concerns, utilizing Salesforce for tracking and communication. Candidates should possess strong organizational skills and a proactive approach to problem-solving, aiming to enhance the overall customer experience. While specific experience or qualifications are not mentioned, a solid understanding of technical support processes is likely beneficial. The position can be fully remote for select locations, with a hybrid option available for those in the Chicago, IL area. This role is ideal for individuals who thrive in a fast-paced environment and are eager to contribute to a leading cybersecurity company. Keeper's products are utilized globally, and the representative will need to stay informed about product updates to provide accurate assistance. Fluency in English is implied, given the nature of customer interactions.