Customer Success Manager

Job Duties: • Track and own Client Success metrics, client satisfaction, response times, and reference statuses • Onboarding new accounts • Reaching out to leads • Provide continued client support and marketing strategies • Provide digital strategy and guidance to improve clients marketing performance and online visibility • Ensure client retention and satisfaction while actively monitoring client health metrics • Drive cross-functional initiatives that will improve the overall client experience • Implement client success best practices in a variety of use cases and industry verticals • Conduct regular account reviews and marketing launch meetings to celebrate positive outcomes and identify opportunities for growth • Ensure sure clients are 100% satisfied! Qualifications • 3+ years of advertising agency experience • Minimum of 1 year as an Account Manager (where you were responsible for your clients’ relationship and success) • Digital marketing and web design project experience • Expert-level fluency with Google Suite • Ability to prepare clear and concise client-ready documents including strategy briefs and SOWs • Strong analytical skills with proven ability to demonstrate interpretation capabilities • Outstanding organizational, communication, and presentation skills • Strong client relationship and interpersonal skills who demonstrate empathy and commitment to the client and the agency team All your information will be kept confidential according to EEO guidelines.