Customer Success Specialist

This position involves managing support requests from lenders, brokers, and internal teams by triaging, investigating, and resolving issues from start to finish. You will build deep knowledge of the company’s mortgage platform, including its journeys and forms, while also improving support processes and creating documentation. A key part of the job is identifying recurring product friction and translating customer conversations into ideas that influence platform development. The role requires no prior experience in customer support or technology, making it suitable for recent graduates or those early in their careers. Instead of specific technical skills, the employer prioritizes a curious, reliable, and organized attitude, along with a willingness to learn and get stuck in. There are no stated language requirements or specific tool proficiencies mentioned in the description. The working arrangement is fully remote within the UK, offering a flexible environment for this full-time position. This opportunity is ideal for individuals who want to enter the tech sector and are eager to take on real ownership and direct impact within a high-performance team. The role reports to the Head of Product and involves close collaboration with Engineering, Client Success, and Implementation teams. As the company scales, there is potential for this position to grow into leading the customer support function.