Lead, Product Experience Design

Mastercard is looking for a Lead in Product Experience Design based in O'Fallon, Missouri. This role involves shaping and scaling the user experience for the company's Product Onboarding Strategy, focusing on creating intuitive and customer-centered onboarding journeys across various platforms. The successful candidate will lead the design strategy, translating complex processes into clear user journeys while identifying friction points and developing scalable experience patterns to enhance usability and efficiency. Candidates should have proven experience in designing complex user experiences within enterprise or platform settings, along with a strong ability to clarify ambiguous problems into intuitive solutions. Expertise in human-centered design methods, including journey mapping, interaction design, wireframing, and usability evaluation, is essential. The role is suited for individuals who can effectively collaborate across cross-functional teams and possess a deep understanding of design principles. The specific employment type is not mentioned in the advert.