Customer Success Manager

NeatMetric is seeking a Customer Success Manager to enhance client relationships and ensure the effective delivery of digital marketing services. In this role, you will be the primary contact for assigned clients, responsible for onboarding, conducting regular check-ins, and leading performance review meetings. You will also monitor account health, address client concerns proactively, and identify growth opportunities through upselling and cross-selling. The ideal candidate should have 2 to 5 years of experience in customer success, account management, or a related field, preferably within a digital marketing agency. A strong understanding of digital marketing services, including SEO, paid media, and social media, is essential. Excellent English communication skills and strong organizational abilities are required, along with experience using CRM and project management tools. This position is fully remote, making it suitable for individuals who thrive in a flexible work environment and have experience working with international clients or remote teams. If you are passionate about client success and results-driven marketing, this opportunity may be a great fit for you.