Executive OTC- Orders/ Collections

Experience- 2-4 yrs Location- Mumbai (Airoli) Shift timings- Morning shift Looking for Excellent communication skills Working Hours: 8.5 hours/day (Singapore Shift) Role Requirements: This position currently requires Work from Home during Singapore Shift as per project needs. The candidate must be flexible to travel based on business requirements during this period. There may be a prepone in shift timing, which will be reviewed post-transition. Following the transition, the role will shift to a Hybrid Work from Office model, in alignment with company guidelines. Collections Responsibilities Contact customers via email, phone, or portals to follow up on overdue invoices. Review and analyze accounts receivable aging reports to prioritize collection efforts Identify and resolve billing disputes or discrepancies that delay payments. Record and monitor customer promises to pay and follow up accordingly Send systematic reminders and escalation notices based on aging buckets Provide inputs to finance teams for accurate cash flow forecasting Reconcile customer accounts to ensure accurate outstanding balances Coordinate to confirm payment status and resolve unapplied cash issues Escalate high-risk or non-responsive accounts to senior management Identify customers with deteriorating payment behavior and flag for credit review Generate collection performance reports. Maintain records of all collection activities for audit and compliance purposes. Build and maintain professional relationships with customer finance contacts. Suggest and implement improvements to enhance collection effectiveness. Ensure all collections are posted and disputes are addressed before financial close. Order Processing Responsibilities Review orders received from Retained Organization (RO) for accuracy as per pre-defined format Perform technical, commercial and administrative validation on a customer order Record daily volumes, rejections, exceptions, and quality-checks in timely manner Enter order details into the system database Process orders as per standard operating procedure within defined Turn Around Time (TAT) Coordinate with RO to understand any discrepancies on order details Create order fulfilment tracker and document relevant details to support order monitoring activities Primary point of contact for order processing related queries Respond to queries in a timely and accurate manner Undergo relevant training to ensure apt knowledge transfer is done to enable self and peers to conduct order processing tasks in GSSCs Coordinate with relevant stakeholders to complete tasks assigned by RO or team lead Timeliness: Perform order processing tasks as per defined TAT Accuracy: Ensure 100% accuracy rate in day-to-day activities to ensure Service Level Agreements are met Postgraduate (B. Com/Honors) or a bachelor’s degree with relevant experience in OTC Operations. Excellent communication skills