Senior Customer Success Manager - APAC

NetBox Labs is seeking a Senior Customer Success Manager for the APAC region to oversee the long-term success of a strategic customer portfolio. In this remote role, the manager will focus on ensuring customers derive ongoing value from the company's products and services, which is essential for maintaining strong net revenue retention and customer lifetime value. Daily responsibilities include developing customer success plans, driving onboarding and adoption, and building relationships with senior stakeholders. The role also involves collaborating with renewals and sales teams to facilitate renewal discussions and identify churn risks. Candidates should possess strong relationship-building skills and the ability to analyze customer data to inform decision-making. The position requires experience in customer success management, particularly with mid-market and enterprise clients, and the ability to mentor junior team members. This role is ideal for individuals who excel in a strategic advisory capacity and are adept at influencing internal priorities based on customer needs.