Customer Service Manager

Omaze is looking for a Customer Service Manager in Munich to oversee customer support for its German market. The role focuses on managing day-to-day service delivery across email, phone and live chat, while working with an outsourced support provider to keep performance on track. It also involves improving customer processes, tools and documentation, and using technology to help the team handle growing demand. The manager will act as the customer’s representative inside the business and share insights with Product, Marketing and Delivery to improve the overall journey. The advert highlights strong cross-functional coordination, vendor management and a focus on continuous improvement. It does not specify any particular qualification or number of years’ experience. It also does not mention language requirements, so only the German-market focus is clear from the advert. The working setup is not described beyond the Munich location and full-time employment. The role appears suited to someone who can manage an external support operation and help shape a developing customer experience function as Omaze expands in Germany.