Call Center Services Agent I

ORNL Federal Credit Union is seeking a Call Center Services Agent I in Oak Ridge, TN. In this role, the agent will handle telephone requests from members and potential members, providing information about services, addressing issues, and facilitating transactions with accuracy. The position requires the ability to direct calls appropriately and escalate concerns when necessary. Candidates should have at least one year of customer service experience, with a preference for those who have worked in a call center setting. A high school diploma or GED is mandatory. Strong written and verbal communication skills are essential, along with attention to detail and organizational abilities. Basic mathematical skills are also required, as is proficiency in Microsoft 365. The role is suited for individuals who can multitask effectively and thrive in a team-oriented environment. The specific employment type is not mentioned in the advert.