Customer service manager (PP)

ParcelHero is seeking a Customer Service Manager to oversee a remote team of 50 and enhance the customer experience for both individual and business clients. The role involves coordinating across various teams and time zones, ensuring high-quality service as the company expands internationally. Candidates should possess strong decision-making skills and the ability to manage competing priorities in a fast-paced environment. Experience in customer service management is essential, particularly in adapting services for larger business and enterprise clients. The position requires collaboration with customer service, customer experience, and quality assurance teams to optimize processes. This remote role is ideal for individuals who thrive in dynamic settings and are passionate about improving customer interactions. As ParcelHero continues to grow, the successful candidate will play a key role in shaping the company's approach to customer service.