Warehouse Quality Assurance Supervisor

Company and Vision PlanetArt’s vision is to be the leading seller of personalized and make-on-demand products worldwide. We provide consumers with unmatched tools and content and an unparalleled end-to-end customer experience that result in high-quality, meaningful finished products and memorable celebrations of live events. The company’s brands include the popular FreePrints and FreePrints Photobooks apps and the industry leading SimplytoImpress card and stationery site, as well as Personal Creations, CafePress and ISeeMe! Visit www.planetart.com to learn more about our brands. We have more than 500 team members across multiple offices, primarily in Calabasas CA, San Diego CA, Woodridge IL, Minneapolis, MN and Pleasanton, CA. We also have team members in two company-owned offices in China, as well as in Europe. Job Overview PlanetArt is seeking a Quality Assurance Supervisor for our Woodridge facility to lead daily quality inspection activities across inbound, in-process, and outbound operations. This role supervises a team of quality control inspectors, helps maintain consistent quality standards, and works closely with Production, Sourcing, and Product Development to address issues and improve processes. The ideal candidate has experience in quality assurance within a warehouse, manufacturing, or production environment, is comfortable analyzing data and leading corrective actions, and can effectively train and support a team in a fast-paced setting. What You’ll Do Key Responsibilities Supervise and support a team of quality control inspectors across inbound, in-process, and outbound inspection activities. Train, coach, and support quality control inspectors to ensure consistent application of inspection methods, quality standards, and operating procedures. Monitor team performance and provide feedback to improve accuracy, productivity, accountability, and consistency Assign daily responsibilities and priorities to QA personnel to ensure timely, accurate, and efficient execution of inspection tasks. Inspect products received from vendors to ensure the goods meet established specifications, quality standards, and customer expectations Monitor, input, and analyze inspection data to identify trends, track performance, and drive achievement of quality metrics Lead root cause investigations and implement corrective actions for systemic quality issues and other product nonconformances Partner cross-functionally with Production, Sourcing, and Product Development to support daily operations and resolve quality-related issues. Escalate critical quality concerns in a timely manner and collaborate with internal teams to drive effective resolution. Identify recurring defects, process gaps, and quality trends, and recommend improvements to reduce repeat issues and improve overall product quality. Help maintain accurate quality records and support updates to SOPs, inspection criteria, and other quality documentation. Ensure nonconforming materials or products are properly identified, contained, and communicated to prevent downstream issues. Promote a culture of teamwork, respect, accountability, and integrity in support of company values Perform other related duties as assigned Requirements What You Should Have Skills, Qualifications, and Requirements 2+ years of quality assurance or quality control experience in a warehouse, manufacturing, or production environment. 1+ years of experience leading, training, or supervising employees in a quality or operations setting. Proficiency in Microsoft Office applications, especially Excel, Word, and Outlook, with the ability to accurately enter, review, and analyze data. Bilingual in English and Spanish required, with strong verbal and written communication skills and the ability to work effectively across all levels and departments. Experience using warehouse management systems; High Jump WMS experience preferred. Ability to prioritize work effectively, manage competing demands, meet tight deadlines, and perform well under pressure. Ability to analyze information, identify issues, and support corrective actions in a fast-paced environment. Ability to follow Standard Operating Procedures (SOPs) and apply quality standards consistently. Strong organizational, problem-solving, and decision-making skills. What You Can Expect Working Conditions Work is performed in a fast-paced warehouse environment with exposure to heavy machinery, dust, fluctuating temperatures and moderate noise levels. Position involves working around machinery with moving parts The position may require alternating shifts, depending on volume Position requires regular lifting of up to 50 pounds with or without assistance Position requires movement of items from machinery to other locations Position requires regular handling of materials, packaging, lifting, pulling, pushing, bending Frequent sustained walking and /or standing for prolonged periods of time Benefits The compensation range for this position is $19 - $21 hourly rate, can increase depending on experience. Benefits PlanetArt offers a comprehensive benefits package, including: Health, Dental, and Vision Insurance Life Insurance 401(k) with matching Pet Insurance Mental Health Benefits Comprehensive Time Off Program, including Vacation, Sick Days, Paid Holidays, and Floating Holidays Employee Product Discounts