Live Chat Support Associate (1-3 years)

Poshmark is seeking a Live Chat Support Associate to join their team in Chennai, Tamil Nadu. In this role, you will provide essential support to the Poshmark community primarily through email, messenger, and social channels, with a focus on live chat as it becomes available. Daily tasks include addressing inquiries related to orders, accounts, shipping, and payments, while ensuring high customer satisfaction. The position requires strong problem-solving abilities and empathy to understand user issues effectively. You will need to switch between asynchronous and real-time support modes, demonstrating patience and clarity in communication. The ideal candidate should have 1-3 years of experience in a customer support role and be comfortable handling multiple chats as they gain experience. While the advert does not specify the working arrangement, it emphasizes the importance of engaging with users in a friendly and professional manner. This role is well-suited for individuals who thrive in dynamic environments and enjoy helping others.