Customer Support Specialist

This position involves assisting customers primarily through email by addressing their inquiries, resolving technical issues, and ensuring a positive user experience with the scheduling platform. The role requires close collaboration with the senior support specialist and coordination with product and engineering teams to investigate bugs or feature requests, contributing to overall product improvement. The company seeks a candidate with some prior experience in SaaS or online customer support who wishes to further develop their technical, communication, and customer-facing abilities. No specific language requirements are mentioned in the provided text. The working arrangement is fully remote, requiring the employee to be based in the UK or Canada and available within the Atlantic Time Zone. The team operates across the UK and Europe, communicating mainly via Slack with occasional in-person meetups for planning and celebration. This opportunity is suitable for individuals who want to work in a small, remote team environment while helping a leader in the scheduling category serve clients in over 100 countries. The company emphasizes a healthy work-life balance and views support as a core component of building a great product.