Psychiatric Complaints and Grievances Specialist (Remote)

Rula is seeking a Psychiatric Complaints and Grievances Specialist to enhance the quality of care within its psychiatric network. This remote position involves managing the clinical review and resolution of psychiatric complaints and grievances, requiring a clinician's judgment regarding care quality and safety. Daily tasks include investigating cases through chart reviews and provider outreach, making fair determinations, and documenting resolutions within set timelines. The role also involves identifying recurring issues to inform leadership and improve care standards. Additionally, the specialist will maintain a small patient-care panel, dedicating about 30% of their time to direct patient interactions after gaining familiarity with the complaints process. Candidates should possess relevant clinical experience and skills in quality assessment and documentation. The position is suitable for individuals passionate about mental health and committed to making a positive impact in the field. Rula operates as a remote-first company, hiring across most U.S. states, excluding Hawaii.