Product Manager, Agent Platform

Siena is seeking a Product Manager for its Core Agent Platform, a role that involves overseeing the platform's capabilities and guiding its future development. Daily responsibilities include managing the product roadmap, making decisions on product features, and enhancing agent performance through evaluation and testing systems. The position requires designing structured experiments and A/B tests to optimize agent workflows while providing customers with insights into agent performance. Candidates should have over three years of experience in product management within customer experience, e-commerce, helpdesk, or AI automation sectors. The role is fully remote, allowing for a flexible working arrangement. Ideal applicants are proactive, possess strong communication skills, and are comfortable taking ownership of outcomes. Siena values a high-performance culture, seeking individuals who are driven and ready to set high standards rather than follow them.