IT Associate

Softgic is seeking an IT Associate for a remote position focused on enhancing the employee experience for new hires. The role involves collaborating with the Internal HR team, managers, and technical teams to ensure a smooth onboarding process. Daily tasks include managing new hire tickets, updating relevant spreadsheets, and communicating ticket statuses to HR and management. The ideal candidate should have 2-5 years of experience in a team setting and possess strong communication skills, both verbal and written, to engage with various levels of management. Proficiency in creating documentation, particularly standard operating procedures and user guides, is essential. Familiarity with tools such as ADManager, Endpoint Central, Azure, Microsoft Entra, and Power BI is required, along with strong Excel skills. The position is suited for individuals who are innovative, efficient, and capable of multitasking while maintaining a customer-first attitude. A strong work ethic and intellectual curiosity are also important for success in this role.