Senior Product Director, Client Engagement Group

Squarespace is seeking a Senior Product Director for its Client Engagement Group, focusing on the development and execution of product strategies for their customer engagement platform. This role involves overseeing CRM, email campaigns, automations, and transactional communications, all aimed at enhancing customer relationships and supporting merchant growth. The position is pivotal to Squarespace's growth strategy, as the marketing tools developed will help reduce merchant churn and improve product attachment. The successful candidate will be responsible for defining a multi-year vision that aligns with revenue growth and platform impact, while also managing the Email Campaigns business line. Leadership skills are essential, as the role includes mentoring a team of product managers across various product lines. The position allows for remote work within the U.S. or a hybrid arrangement at the New York City headquarters. This role is ideal for someone with a strong background in product management and a passion for building competitive customer engagement solutions.