Customer Experience Analyst

TechMagic is seeking a Customer Experience Analyst to support a prominent client in the luxury hospitality industry. The role involves managing both large-scale projects and smaller initiatives to enhance the digital experience for users globally. Daily tasks will include leading the design, implementation, and optimization of digital customer experience capabilities using Qualtrics and other analytics platforms. Candidates should have over three years of experience in roles that blend business and technology, with at least two years specifically working with Qualtrics for enterprise clients. Proficiency in XM Discover, various CX metrics, and experience with dashboards and categorization models are essential. A foundational understanding of HTML/CSS, web architecture, and AI technologies is also required. Applicants must possess a Qualtrics certification and demonstrate upper-intermediate or advanced English skills. This remote position is ideal for individuals with a background in luxury hospitality or premium retail, as well as those familiar with Salesforce or Databricks.