Compliance Operations Specialist

Twilio is seeking a Compliance Operations Specialist to join their remote team. In this role, you will be responsible for monitoring the use of Twilio's products, including voice and SMS, to ensure compliance with legal standards and internal policies. Your daily tasks will involve investigating cases of potential fraud and abuse, analyzing behaviors of bad actors, and ensuring adherence to Twilio's Voice Policy, Messaging Policy, and Acceptable Use Policy, as well as CTIA requirements. The ideal candidate should possess intermediate to advanced research and investigation skills, demonstrating a passion for tackling complex compliance issues. While the position is primarily remote, there may be occasional in-person requirements for team gatherings or customer meetings. This role is well-suited for individuals who enjoy problem-solving and are eager to develop expertise in compliance investigations. Twilio emphasizes a culture of connection and inclusion, making it a vibrant workplace for diverse experiences.