Community Strategy Manager - Hawaii

Unite Us is seeking a Community Strategy Manager for Hawaii, a remote position focused on enhancing the connection between customers and community partners. The role involves operational and analytical support, ensuring the community strategy is effectively implemented across Customer Success and Sales. Daily tasks include standardizing processes, managing escalation tracking in Salesforce, and collaborating with Revenue Operations and Analytics to gather relevant data. The manager will also assist Customer Success Managers with escalation reviews and develop engagement plans for key customers. Building relationships with community organizations and aligning strategies with Marketing and Revenue Operations are essential for driving customer retention and engagement. The position requires skills in process design, analytics, and consultative support. While specific qualifications or experience levels are not mentioned, the role is suited for individuals who excel in operational processes and have a strong focus on community outcomes. The job is fully remote, allowing flexibility in work arrangements.