Director of Customer Success, APAC

UpGuard is seeking a Director of Customer Success for its APAC region, with a focus on leading a team of Customer Success Managers primarily located in Australia. The role involves developing customer strategies, managing account governance, and facilitating strategic discussions with both clients and internal teams. Key responsibilities include creating adoption strategies, delivery plans, and economic models to enhance customer experiences, as well as identifying opportunities for account expansion. The successful candidate will oversee onboarding, training, and support for key accounts while collaborating with the Account Management team to improve customer success metrics such as Net Revenue Retention (NRR) and Net Promoter Score (NPS). The position requires strong leadership and analytical skills, along with a proactive approach to customer satisfaction and process improvement. This remote role is ideal for individuals with a background in customer success management and a passion for driving organizational growth in a dynamic environment.