Sr. Customer Success Engineer

This remote position involves acting as the primary technical advisor for a portfolio of strategic customers. The role requires guiding clients through the entire lifecycle, from initial activation and adoption to optimization, expansion, and renewal. You will create and execute customized success plans that align technical usage with specific business goals. A key responsibility is proactively identifying risks and opportunities to strengthen the customer's data resilience posture. The job demands deep expertise across the Veeam product portfolio to help clients maximize value and improve recovery readiness. You will collaborate closely with sales teams, customer success leadership, and other internal groups to drive measurable outcomes. The ideal candidate possesses strong technical skills, business acumen, and executive communication abilities. A customer-first mindset is essential for understanding unique client environments and translating insights into personalized strategies. The role suits individuals who are naturally collaborative, articulate, and highly organized. There is no specific mention of required qualifications, years of experience, or language requirements in the provided text. The working arrangement is fully remote, with no office or hybrid options indicated.