Customer Support Engineer

Vercel is seeking a Customer Support Engineer to provide technical assistance to customers using their products and services. Daily responsibilities include resolving customer issues, enhancing internal tools, and developing solutions to optimize the user experience. The ideal candidate should have experience in frontend development, particularly with React, and possess strong communication skills to build trust with customers. A passion for technical writing and a knack for identifying and addressing root causes of problems are also important. The role requires flexibility for evening, weekend, and on-call work as part of a rota system. Candidates should be comfortable working remotely. This position is well-suited for individuals who enjoy engaging with the community and are eager to contribute to improving internal documentation and processes.