Senior Manager, Quality, Volume Tiers

Airbnb is seeking a Senior Manager for Quality in Volume Tiers, a remote full-time position. This role involves leading quality measurement and continuous improvement for high-volume Community Support functions, including Global English and multiple languages in the Rest of World category. The successful candidate will be responsible for the overall quality program across various service tiers, ensuring alignment with stakeholders and addressing issues effectively. Daily tasks will include strategic leadership and program ownership, focusing on breaking down silos and establishing a unified operating model. The role requires proficiency in leveraging AI-powered tools to enhance quality insights. Candidates should have significant experience in quality management and a strong ability to collaborate with diverse teams. While specific language requirements are not detailed, the role supports a global partner network operating in multiple languages. This position is ideal for individuals with a strategic mindset who can effectively communicate and advocate for quality within the organization.