Client Enablement Lead

Alloy is seeking a Client Enablement Lead to enhance customer support and training for its AI-powered identity and fraud prevention platform. This role involves developing and managing enablement programs, capturing and packaging knowledge for various audiences, conducting hands-on training sessions, and assessing the effectiveness of these initiatives. The position requires strong organizational and communication skills, as well as the ability to create a feedback loop between customers and product designers to address challenges. The role is not focused on technical writing but rather on building a comprehensive enablement strategy. The Client Enablement Lead will report to the VP of Product Design and work closely with the Product team. This is a full-time remote position, making it suitable for individuals who thrive in a flexible work environment. Candidates should have relevant experience in customer enablement or training, and a background in the fintech or technology sector would be advantageous. The role is ideal for someone who is collaborative, proactive, and passionate about improving customer experiences.