Customer Operations Manager, Gainsight

AlphaSense is looking for a Customer Operations Manager to oversee the development and maintenance of Gainsight content, including playbooks and health rules. This role involves translating lifecycle strategies into effective customer success content and requires monitoring and reporting on the performance of these resources. Candidates should have over five years of experience in building and managing playbooks, rules, and workflows specifically within Gainsight CSP. Additionally, experience in designing alerting or handoff logic between marketing systems and customer-facing teams is essential. A strong systems-thinking approach is necessary, as the role demands anticipating potential issues as the volume and complexity of use cases increase. The position is remote, allowing for flexibility in work arrangements. This role is ideal for individuals with a background in customer marketing and revenue operations who are adept at collaborating with teams on shared data models and CRM integrations.