WW Business Operations Analytics Manager

Apple is looking for a Worldwide Business Operations Analytics Manager to lead their analytics function within the Retail Customer Care (RCC) organization. This role involves overseeing a team of data scientists and analysts focused on measuring GenAI performance, conducting strategic analyses, and creating a cohesive business narrative for RCC leadership. The successful candidate will develop measurement frameworks to assess the value of automation in customer interactions while identifying areas where human specialists are essential. Strong leadership skills, analytical expertise, and the ability to collaborate across departments are crucial for this position. The role is designed for someone with significant experience in analytics and a proven track record in data-driven decision-making. While the advert does not specify the employment type or working arrangement, it emphasizes the importance of fostering a culture of inclusion and belonging within the team. This position is ideal for an experienced analytics leader who is passionate about enhancing customer experiences and driving operational excellence.