Customer Care Specialist (Korean speaking)

ArctX Solution LLC, a software provider established in Armenia in 2020, is seeking a Customer Care Specialist to join its team in Yerevan. The primary daily responsibility involves handling client inquiries and resolving complaints to ensure a high standard of support. This role focuses on building emotional connections with customers to foster a sense of care throughout their interactions. The position requires proficiency in Korean, as indicated by the specific job title. The working arrangement is shift-based, encompassing morning, evening, and night schedules to provide continuous coverage. The company operates as a B2B and B2C partner, offering web and mobile design, development, and customized customer support services. While the advert does not specify particular technical tools or software requirements, it emphasizes the need for effective communication skills to address diverse client needs. No specific prior experience levels or formal qualifications are listed in the provided text. This opportunity suits individuals who are comfortable with rotating shift patterns and possess strong interpersonal abilities. The role is based in Yerevan, aligning with the company’s local presence since its founding. Candidates should be prepared to engage directly with clients to resolve issues and maintain positive relationships. The employer positions itself as a trusted partner in the digital landscape, aiming to empower businesses through tailored solutions.