Strategic Customer Success Manager - Americas

Ashby is seeking a Strategic Customer Success Manager for the Americas to enhance partnerships within the Enterprise sector. This remote role involves guiding major clients to improve product adoption and overall customer health. The successful candidate will manage approximately 20 strategic accounts, each contributing over $2 million in annual recurring revenue. Daily responsibilities include developing relationships with various stakeholders, tailoring product configurations, and creating training materials to help customers achieve their business goals. Applicants should have at least five years of experience in customer success within the B2B SaaS industry, particularly in implementing complex technologies. A strong understanding of cross-functional collaboration with teams in Sales, Marketing, Product, and Operations is essential. The ideal candidate will possess excellent communication skills, able to simplify complex concepts for clients. This position is suited for individuals who are eager to become product experts and enjoy exploring technical details to drive customer success.