Service Desk Support Technician

Ashurst Perkins Coie is looking for a Service Desk Support Technician to join their Immediate Response Team in Boise, ID. This role involves being the first point of contact for technology support, where you will troubleshoot and resolve a variety of end-user issues through phone, email, and chat. You will manage support requests using ServiceNow, ensuring proper documentation and timely escalation of incidents. The position requires strong communication skills and a customer service orientation, along with the ability to troubleshoot hardware, software, and connectivity problems. Familiarity with PC hardware, Windows operating systems, and common office software is essential. While an associate or bachelor’s degree is preferred, the emphasis is on strong analytical and organizational skills. The work schedule is Monday to Friday from 12:30 PM to 9:00 PM Pacific Time. Candidates must be authorized to work in the U.S. without employer sponsorship. This role is ideal for individuals who can manage multiple priorities and are eager to enhance their technical knowledge.