Support Engineer

Avoca is seeking a Support Engineer to join their New York headquarters. In this role, you will be responsible for managing customer issues from start to finish, which includes triaging support tickets, debugging production systems, and resolving problems independently. You will engage with various aspects of the platform, such as classification logic and data flow, utilizing internal tools and AI-assisted workflows to expedite solutions. The position requires strong problem-solving skills and the ability to trace system states and configurations effectively. While the advert does not specify a required level of experience or qualifications, it emphasizes the importance of judgment in building customer trust and ensuring product reliability. The role is designed for individuals who thrive in a hands-on, high-autonomy environment and can work collaboratively with Solutions Engineers and Engineering teams to address deeper product issues. This position is office-based, contributing to a dynamic team atmosphere in Avoca's New York location. Overall, this role is ideal for proactive problem solvers who are eager to make a significant impact in a fast-growing startup.