Control Tower Supervisor

Salary: Up to £35,090.16 Location: Corby Hours: 40 hours per week Reporting to the Operations Manager, you will play a key role in driving the effective use, performance and continuous improvement of our Warehouse Management Systems (WMS). You will lead a team responsible for supporting day-to-day warehouse operations through effective system management, workflow coordination and operational control. This is a hands-on leadership role where you’ll be at the heart of the operation solving problems, improving processes, supporting your people, and making sure everything runs smoothly and efficiently. What you’ll be responsible for Lead and develop your team , ensuring they have the skills, knowledge and support required to effectively manage and utilise warehouse management systems. Oversee WMS activity and performance , ensuring system processes accurately support the day-to-day running of warehouse operations. Manage and coordinate system workflows , including the allocation and monitoring of work orders, tasks and operational activities through SAP. Act as the first point of contact for WMS issues , investigating system errors, process failures and technical queries, ensuring timely resolution or escalation to relevant IT and support teams. Drive system and process improvements , identifying inefficiencies, recommending solutions and implementing changes to improve warehouse performance. Monitor system compliance and operational SLAs , ensuring warehouse activities are completed accurately, efficiently and within agreed service levels. Analyse WMS data and operational reports , identifying trends, performance gaps and opportunities to improve productivity, accuracy and service delivery. Support system changes and implementations , including testing, process validation, user adoption and ensuring operational teams understand new functionality and processes. Work collaboratively with IT, systems support and operational stakeholders to resolve issues, improve system functionality and ensure WMS capability aligns with business needs. Support resource and capacity planning , ensuring appropriate staffing, system access and operational infrastructure are in place to meet business demands. Maintain data accuracy and process integrity , ensuring system transactions, stock movements and operational records are completed correctly. Take responsibility for people management , including coaching, performance management, training, development and day-to-day team support. Experience of working with computerised systems Experience and understanding of working in a temperature-controlled environment an advantage Able to demonstrate reliability, good time management and organisation skills Good written and verbal communication. Good numerical skills and record keeping skills. Able to demonstrate excellent attention to detail. Show the ability to take ownership of an issue, seeing it through from start to finish in a professional manner. Strong customer focus. 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days Pension contribution A life assurance policy that pays out 4 x Salary Employee Assistance Programme that provides you with confidential support, information, and advice to help you Employee Discount Scheme through Benefit Hub Free car parking Disclosure requirements pertaining to the collection of your personal data: Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG. The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here . You can contact the company’s Data Protection Officer at the above-mentioned postal address. Further information on data protection and your rights can be found here . Recruiting-Platform powered by SmartRecruiters .