Customer Retention Executive

BeyondTrust is seeking a Customer Retention Executive to join their global Customer Retention & Growth Team in a fully remote position, specifically for candidates located on the East Coast of the United States. In this role, the executive will focus on securing and expanding recurring revenue by managing a high volume of customer accounts, driving renewals, and identifying upsell opportunities. Daily responsibilities include contributing to renewal bookings, serving as the primary contact for customer accounts, and participating in add-on sales related to renewals. The ideal candidate should possess strong negotiation and problem-solving skills, along with the ability to analyze and interpret data related to customer accounts. Familiarity with SaaS products and their value propositions is essential. This position is suited for self-motivated individuals who thrive in fast-paced, customer-centric environments and are eager to learn and grow within the company. BeyondTrust promotes a culture of flexibility and continuous learning, making it an inspiring workplace for those looking to make a meaningful impact in cybersecurity.