Operations Analyst

Caylent, an AI-focused cloud services company, is seeking an Operations Analyst to join their Service Delivery Operations team. This remote position involves analyzing business demand to inform workforce planning, staffing, and operational decisions. The analyst will assess capacity, skills, utilization, and delivery needs while managing operational risks. Collaboration with various departments, including Delivery, Sales, and Finance, is essential to identify constraints and recommend actionable solutions. The role emphasizes analytical judgment and workforce optimization, moving away from manual reporting towards more strategic decision support. Candidates should possess strong critical thinking skills and the ability to navigate ambiguity independently. While the advert does not specify required qualifications or experience, it suggests that the role is suited for individuals who can connect information across different business areas and challenge assumptions effectively. Caylent values a diverse and curious workforce, fostering a supportive remote work environment for its global team.